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COVID-19 PROTOCOLS

Updated May 5, 2022                   

We expect there may be times that members of our staff are required to isolate.

We will do our best to minimize the disruption to our clients and patients.

In the event that appointments must be rescheduled, we will prioritize patients with urgent concerns.

We appreciate your patience and understanding.

We are experiencing ongoing shipping delays and supply chain disruptions. 

Special orders may take 7-10 business days for delivery.

CURRENT PROTOCOL

Business Hours

Monday: 9:00am to 5:00pm

Tuesday through Friday: 9:00am to 6:00pm

Saturday: 9:00am to 5:00pm

Sunday and Stat Holidays: CLOSED

Safety Precautions

For the safety of our staff and clients, masks are appreciated.

Capacity: Maximum of 1 persons inside exam rooms.

Please sanitize hands at entry.

Appointments

Our hardworking team is dealing with a large volume of appointment requests.

Illness, urgent, and time-sensitive vaccinations requests have priority for appointment bookings.

 

Please phone for urgent appointments. Petdesk and email available for wellness visits.

Patient history can be completed online to expedite check in.

Please remain outside until your appointment time.

Maximum of 1 owner per patient inside the building and exam rooms.

Cancellation Policy

We ask for at least 24 hours notice for rescheduled or cancelled appointments so that

we can rebook your spot with patients on a wait list.

You will be responsible for 100% of your appointment fee if you miss an appointment without notice.

Your cooperation is appreciated so that we can assist the community

in seeing as many sick pets as possible each day

Prescription Refills and Food Orders

Please make use of email or petdesk for requests

Email: reception.vwph@gmail.com

Subject: Pet Name, Client Last Name - RX Refill or Food Order

Include:

  • Patient Name

  • Owner Full Name

  • Phone Number

  • Name of Drug/Product

  • Current dosing information

  • Desired refill quantity

Our protocols and safety measures continue to adapt in time with current legislation and for the safety of our staff and clients. 

Your patience is very much appreciated.

Be calm, be kind, be safe!