COVID-19 PROTOCOLS
Updated September 21, 2020
Business Hours
Monday through Saturday:
9am to 5pm
Sunday and Stat Holidays:
CLOSED
Safety Precautions
Staff only are permitted inside the building
For the safety of our staff and clients, masks are strongly encouraged.
All staff will be wearing masks at all times.
We recognize that communication may be altered and/or limited.
Please let us know how best we can communicate with you during your visit.
Appointments
Our hardworking team is dealing with a large volume of appointment requests.
Illness, urgent and time-sensitive vaccinations have priority for appointment bookings.
Please fill out a check-in/patient history form prior to your appointment time
Check in at the side table; ring the door bell to alert staff to your arrival
Upon completion of your pet's appointment, the invoice can be paid at our reception window
Reception
Reception is operating at our garden window.
After payment, larger items are picked up from the front door.
*If you do not see our reception staff at the window, please ring the bell to alert us of your presence*
Prescription Refills and Food Orders
Please make use of email or petdesk for requests
Email:
Subject: Pet Name, Client Last Name - RX Refill or Food Order
Include:
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Patient Name
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Owner Full Name
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Phone Number
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Name of Drug/Product
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Current dosing information
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Desired refill quantity
Our protocols and safety measures continue to adapt in time with current legislation and for the safety of our staff and clients.
Your patience is very much appreciated.
Be calm, be kind, be safe!