December is fast approaching and we'd like to take this opportunity to wish you all a very Happy New Year for 2023!
We will be taking a few days off to spend time with our families and pets, so please keep these holiday hours in mind:
Closed from Saturday, December 24 to Sunday, January 1 inclusive.
We will return on Monday, January 2.
Our phones and emails will not be monitored during this closure.
Please contact CVVH or WAVES for emergency medical care.
Plan ahead and order your pets’ food and medication as soon as possible.
Any orders placed after Wednesday, December 14 may not be available for pick up until the New Year.
Don’t forget, food and medication orders can be placed by email.
If you would like to share your photos, we would love to see your pets in their festive outfits!
Best wishes for a safe and happy holiday season,
Vic West Pet Hospital
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COVID-19 PROTOCOLS
Updated May 5, 2022
We expect there may be times that members of our staff are required to isolate.
We will do our best to minimize the disruption to our clients and patients.
In the event that appointments must be rescheduled, we will prioritize patients with urgent concerns.
We appreciate your patience and understanding.
We are experiencing ongoing shipping delays and supply chain disruptions.
Special orders may take 7-10 business days for delivery.
CURRENT PROTOCOL
Business Hours
Monday: 9:00am to 5:00pm
Tuesday through Friday: 9:00am to 6:00pm
Saturday: 9:00am to 5:00pm
Sunday and Stat Holidays: CLOSED
Safety Precautions
For the safety of our staff and clients, masks are appreciated.
Capacity: Maximum of 1 persons inside exam rooms.
Please sanitize hands at entry.
Appointments
Our hardworking team is dealing with a large volume of appointment requests.
Illness, urgent, and time-sensitive vaccinations requests have priority for appointment bookings.
Please phone for urgent appointments. Petdesk and email available for wellness visits.
Patient history can be completed online to expedite check in.
Please remain outside until your appointment time.
Maximum of 1 owner per patient inside the building and exam rooms.
Cancellation Policy
We ask for at least 24 hours notice for rescheduled or cancelled appointments so that
we can rebook your spot with patients on a wait list.
You will be responsible for 100% of your appointment fee if you miss an appointment without notice.
Your cooperation is appreciated so that we can assist the community
in seeing as many sick pets as possible each day
Prescription Refills and Food Orders
Please make use of email or petdesk for requests
Email: reception.vwph@gmail.com
Subject: Pet Name, Client Last Name - RX Refill or Food Order
Include:
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Patient Name
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Owner Full Name
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Phone Number
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Name of Drug/Product
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Current dosing information
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Desired refill quantity
Our protocols and safety measures continue to adapt in time with current legislation and for the safety of our staff and clients.
Your patience is very much appreciated.
Be calm, be kind, be safe!
